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Whatsapp Integration

1st Step
In Twilio

Note: There is no support available without having facebook business approved account for whatsapp features.

Navigate to the Messaging > Senders > WhatsApp Senders section in the Twilio Console. Click the "Submit a WhatsApp Sender" button to create a new sender profile. If you already have a WhatsApp sender, the button will say "New WhatsApp Sender". Here you can create a new sender with your verified facebook business id.

new-sender.png

sender-link-to-facebook.png

twilio-whatsapp-seder.png

sender-endpoint.png

2nd Step
Whatsapp Templates

Access the WhatsApp Message Templates page in Console by navigating to Messaging -> Senders -> WhatsApp Templates. Click the Submit a Message Template button. If you are not creating a template for the first time, you will see the New message template button. Click it to create additional templates. Read more about it click here.

twilio-whatsapp-temp.png

3rd Step

IN CRM

Integration of Lead Manager with whatsapp is easy if you have a verified bussiness account on Facebook and approved by whatsapp.

Staff contact (number provided by twilio) should be whatsapp enabled. To nevigate this action go to you staff profile and update `Is twilio number whatsapp enable` to "yes"

whatsapp-enable.png

Client/Lead contact (phone number) should be whatsapp enabled. To navigate this action go to you Client/Lead profile and update `is twilio number whatsapp enable` to "yes".

whatsapp-enable.png

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